Degraded Processing on Gateway

Incident Report for Payfast

Resolved

This problem for the Gateway platform has been resolved.
Pocessing has returned to normal across products.

Posted Dec 11, 2025 - 10:02 SAST

Monitoring

The Gateway platform has stabilized.

If no issues are observed till 10am, this problem will be marked as resolved.

Posted Dec 11, 2025 - 09:47 SAST

Identified

A problem with processing via Gateway platform has been identified.

Teams are urgently attending to the issue.

Posted Dec 11, 2025 - 09:01 SAST

This incident affected: Payfast Gateway: Alternative Payment Methods (Apple Pay, Mobicred, Momopay, PayPal, Samsung Pay, Scan to Pay, Store Cards (RCS), Visa Checkout, Zapper) and Payfast Gateway: Cards (3D Secure, Absa involved transactions, Bidvest involved transactions, Capitec involved transactions, Discovery involved transactions, FNB involved transactions, Investec involved transactions, Nedbank involved transactions, Standard Bank involved transactions, American Express involved transactions).