Recon Reports
Identified - Some users are not receiving their scheduled Reconciliation reports on Aggregation. This is being worked on currently.
Oct 04, 2024 - 12:31 SAST
ABSA EFT payments
Update - Absa payments for SiD on Gateway are working again. Teams are busy with Absa on Instant EFT.
Oct 04, 2024 - 12:09 SAST
Identified - A problem with ABSA Payments on both Gateway SiD and Aggregation Instant EFT has been identified.
Kindly opt to pay using an alternative payment method where available for the moment.
Oct 04, 2024 - 07:57 SAST
Investec and Tyme on SiD
Identified - Please note that Investec and Tyme Payments via SiD on Gateway are currently experiencing a processing problem.
Kindly opt to pay using an alternative payment method where available for the moment.
Oct 04, 2024 - 10:18 SAST
General Partial Outage
Help Desk ? Operational
Main Website (external host) Operational
Aggregation Callbacks/ITN Operational
Aggregation Developer Documents Operational
Aggregation Merchant Dashboard Operational
Aggregation Payouts Operational
Aggregation Reconciliation Reports Partial Outage
Aggregation Refunds Operational
Aggregation Sandbox (test platform) Operational
Gateway Developer Documents Operational
Gateway MAP Operational
Gateway PCS Payouts Operational
Gateway Reconciliation Reports Operational
Integrations and APIs Operational
Aggregation Shopify Operational
Aggregation WooCommerce Operational
Aggregation Xero Operational
Gateway Core3 Operational
Gateway PayBatch Operational
Gateway PayHost Operational
Gateway PayWeb3 Operational
Gateway Shopify Operational
Gateway WooCommerce Operational
Payfast Aggregation: Alternative Payment Methods Operational
Apple Pay Operational
Mobicred Operational
MoreTyme Operational
Original Debit card payment method Operational
Mukuru Cash Operational
Samsung Pay Operational
Scan to Pay Operational
SCode Operational
SnapScan Operational
Store Cards (RCS) Operational
Zapper Operational
Payfast Aggregation: Cards Operational
Absa involved transactions Operational
Bidvest involved transactions Operational
Capitec involved transactions Operational
Discovery involved transactions Operational
FNB involved transactions Operational
Investec involved transactions Operational
Nedbank involved transactions Operational
Standard Bank involved transactions Operational
Recurring Payments ? Operational
Payfast Aggregation: Instant EFT Partial Outage
Absa Partial Outage
African Bank Operational
Bidvest Bank Operational
Capitec Pay Operational
FNB Operational
Investec Operational
Nedbank Operational
Standard Bank Operational
Tyme Bank Operational
Payfast Gateway: Alternative Payment Methods Operational
Apple Pay Operational
Mobicred Operational
Momopay Operational
PayPal Operational
Samsung Pay Operational
Scan to Pay Operational
Store Cards (RCS) Operational
Visa Checkout Operational
Zapper Operational
Payfast Gateway: Cards Operational
Absa involved transactions Operational
Bidvest involved transactions Operational
Capitec involved transactions Operational
Discovery involved transactions Operational
FNB involved transactions Operational
Investec involved transactions Operational
Nedbank involved transactions Operational
Standard Bank involved transactions Operational
Payfast Gateway: SiD Partial Outage
Absa Operational
African Bank Operational
Bidvest Bank Operational
Capitec Pay Operational
Discovery Bank Operational
FNB Operational
Investec Bank Partial Outage
Nedbank Operational
Standard Bank Operational
Tyme Bank Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024
Standard Bank Acquirers
Resolved - This problem has been resolved. Standard Bank acquirers are processing normally again.
Oct 6, 02:20 SAST
Identified - Standard Bank merchants are encountering problems with payments for Gateway Card Processing. This is being escalated with External Partners.
Oct 6, 01:30 SAST
Oct 5, 2024

No incidents reported.

Oct 4, 2024
Capitec Pay
Resolved - This problem has been resolved. Capitec Pay transactions are functioning normally again
Oct 4, 18:09 SAST
Identified - Please note that Capitec Pay transactions are encountering a problem currently.
Oct 4, 17:47 SAST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Nedbank EFT payments
Resolved - Nedbank payments are working again.
Oct 1, 11:06 SAST
Investigating - Note that Nedbank EFT payments on both Gateway and Aggregation are currently degraded.
Oct 1, 09:09 SAST
Sep 30, 2024
Samsung Pay/Mobicred Payments
Resolved - This problem has been resolved. Both Mobicred and Samsun Pay transactions are operational.
Sep 30, 19:22 SAST
Update - Mobicred payments are working again. Samsung Pay is still being attended to.
Sep 30, 15:19 SAST
Identified - A problem preventing payments on both Samsung Pay and Mobicred transactions for Aggregation has been identified and escalated with External Partners.
Sep 30, 13:46 SAST
Merchant Dashboard
Resolved - This intermittent issue has been resolved.
Sep 30, 09:52 SAST
Investigating - Some users are experiencing performance issues on the Merchant Dashboard for Aggregation, this is being investigated.
Sep 30, 09:06 SAST
Sep 29, 2024

No incidents reported.

Sep 28, 2024
Store Cards payments
Resolved - This problem has been resolved. Store Cards payments are functioning fully again.
Sep 28, 21:44 SAST
Identified - An issue with Store cards affecting both Gateway and Aggregation systems has been identified and is being escalated with Upstream Partners.
Sep 28, 19:20 SAST
Sep 27, 2024
Aggregation payments
Resolved - This problem has been resolved. Full functionality to Agg processing has been restored.
Sep 27, 20:57 SAST
Identified - An issue with Agg processing has been identified and is being investigated currently.
Sep 27, 20:37 SAST
Sep 26, 2024
Aggregation payments
Resolved - This problem has been resolved for Aggregation processing. Payments are flowing normally.
Sep 26, 13:07 SAST
Identified - The Aggregation payment system is currently experiencing processing issues. Teams are urgently investigating the matter.
Sep 26, 12:07 SAST
Instant EFT processing
Resolved - This problem has been resolved. Instant EFT is processing normally.
Sep 26, 11:34 SAST
Identified - A problem with Instant EFT processing has been identified and is being escalated with External Partners.
Sep 26, 11:04 SAST
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

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