All Systems Operational
General Operational
Help Desk ? Operational
Main Website (external host) Operational
Aggregation Callbacks/ITN Operational
Aggregation Developer Documents Operational
Aggregation Merchant Dashboard Operational
Aggregation Payouts Operational
Aggregation Reconciliation Reports Operational
Aggregation Refunds Operational
Aggregation Sandbox (test platform) Operational
Gateway Developer Documents Operational
Gateway MAP Operational
Gateway PCS Payouts Operational
Gateway Reconciliation Reports Operational
Integrations and APIs Operational
Aggregation Shopify Operational
Aggregation WooCommerce Operational
Aggregation Xero Operational
Gateway Core3 Operational
Gateway PayBatch Operational
Gateway PayHost Operational
Gateway PayWeb3 Operational
Gateway Shopify Operational
Gateway WooCommerce Operational
Payfast Aggregation: Alternative Payment Methods Operational
Apple Pay Operational
Mobicred Operational
MoreTyme Operational
Original Debit card payment method Operational
Mukuru Cash Operational
Samsung Pay Operational
Scan to Pay Operational
SCode Operational
SnapScan Operational
Store Cards (RCS) Operational
Zapper Operational
Payfast Aggregation: Cards Operational
Absa involved transactions Operational
Bidvest involved transactions Operational
Capitec involved transactions Operational
Discovery involved transactions Operational
FNB involved transactions Operational
Investec involved transactions Operational
Nedbank involved transactions Operational
Standard Bank involved transactions Operational
Recurring Payments ? Operational
Payfast Aggregation: Instant EFT Operational
Absa Operational
African Bank Operational
Bidvest Bank Operational
Capitec Pay Operational
FNB Operational
Investec Operational
Nedbank Operational
Standard Bank Operational
Tyme Bank Operational
Payfast Gateway: Alternative Payment Methods Operational
Apple Pay Operational
Mobicred Operational
Momopay Operational
PayPal Operational
Samsung Pay Operational
Scan to Pay Operational
Store Cards (RCS) Operational
Visa Checkout Operational
Zapper Operational
Payfast Gateway: Cards Operational
Absa involved transactions Operational
Bidvest involved transactions Operational
Capitec involved transactions Operational
Discovery involved transactions Operational
FNB involved transactions Operational
Investec involved transactions Operational
Nedbank involved transactions Operational
Standard Bank involved transactions Operational
Payfast Gateway: SiD Operational
Absa Operational
African Bank Operational
Bidvest Bank Operational
Capitec Pay Operational
Discovery Bank Operational
FNB Operational
Investec Bank Operational
Nedbank Operational
Standard Bank Operational
Tyme Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
FNB EFT's
Resolved - This problem has resolved for FnB EFT payments.
Oct 21, 11:46 SAST
Identified - Note that FNB payments on both Aggregation Instant EFT and Gateway SiD are encountering processing issues currently.
Oct 21, 10:35 SAST
Oct 20, 2024
3D Secure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 SAST
Scheduled - An External Partner will be undergoing 3D Secure maintenance on Sunday 20 October 2024, from 12am-6am.
This may impact Payfast Aggregation card payments intermittently during stated times.
Oct 18, 14:08 SAST
FnB Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 03:30 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 SAST
Scheduled - First National Bank will be undergoing maintenance from 3am on Sunday 20 October 2024 for 30 minutes. Transactions involving FnB may experience problems during this period on both the Aggregation and Gateway systems.
Oct 18, 14:12 SAST
Oct 19, 2024
Degraded 3D Secure Processing
Resolved - This problem has been resolved for 3D Secure.
Oct 19, 18:05 SAST
Identified - The earlier issue with 3D Secure for Mastercard issued card payments has resurfaced.
We are engaging with External partners on the matter.
Oct 19, 14:30 SAST
Degraded 3D Secure processing
Resolved - Note that 3d Secure was degraded between 1:00pm and 1:53pm for Mastercard issued card transactions across all acquirers on both PayFast Aggregation and PayFast Gateway.
We are engaging with External Partners on what the upstream problem was.
Oct 19, 13:00 SAST
Oct 18, 2024

No incidents reported.

Oct 17, 2024
Degraded Processing on Gateway
Resolved - Note that Payfast Gateway processing was intermittently having issues from last night 9:03pm (17th October) till this morning 10:52am (18th October).
The problem has been resolved with payments processing normally again.
Oct 17, 21:00 SAST
Retail Capital Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:00 SAST
Scheduled - Please note that Retail Capital will be undergoing maintenance on Thursday 17th October 2024 from 6pm for 2 hours.
During this period, Merchants will not be able to access funding on Aggregation via the Merchant Dashboard.
Oct 16, 14:38 SAST
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024
Payfast Aggregation Processing
Resolved - This incident has been resolved.
Oct 13, 22:59 SAST
Monitoring - Payfast Aggregation has recovered on Credit Cards.
Oct 13, 22:56 SAST
Investigating - Please be advised that Payfast Aggregation card processing is currently down due to an upstream provider.
Oct 13, 22:03 SAST
3d Secure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 SAST
Scheduled - An External Partner will be undergoing 3D Secure maintenance on Sunday 13 October 2024, from 12am-6am.
This may impact Payfast Aggregation card payments intermittently during stated times.
Oct 11, 13:03 SAST
Oct 12, 2024
Recon Reports
Resolved - This problem for Reconciliation reports has been resolved.
Oct 12, 09:58 SAST
Identified - Some users are not receiving their scheduled Reconciliation reports on Aggregation. This is being worked on currently.
Oct 4, 12:31 SAST
Oct 11, 2024
Capitec Pay
Resolved - This problem has been resolved for Capitec Pay.
Oct 11, 10:10 SAST
Investigating - Capitec Pay is encountering some processing problems currently. We are engaging with External Partners on the matter.
Oct 11, 10:01 SAST
Investec and Tyme on SiD
Resolved - This incident has been resolved.
Oct 11, 06:42 SAST
Identified - Please note that Investec and Tyme Payments via SiD on Gateway are currently experiencing a processing problem.
Kindly opt to pay using an alternative payment method where available for the moment.
Oct 4, 10:18 SAST
Oct 10, 2024

No incidents reported.

Oct 9, 2024
ABSA EFT payments
Resolved - This problem has been resolved for Absa EFT payments on both Gateway SiD and Aggregation Instant EFT.
Oct 9, 21:18 SAST
Update - Absa payments for SiD on Gateway are working again. Teams are busy with Absa on Instant EFT.
Oct 4, 12:09 SAST
Identified - A problem with ABSA Payments on both Gateway SiD and Aggregation Instant EFT has been identified.
Kindly opt to pay using an alternative payment method where available for the moment.
Oct 4, 07:57 SAST
Oct 8, 2024

No incidents reported.

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